At Modern Mexico, each piece is thoughtfully curated and produced in limited quantities. For this reason, all purchases are considered final sale, and we are unable to accept returns or exchanges once an order has been placed. Every item is carefully reviewed prior to shipment to ensure it meets our exacting standards.
Order Review & Acceptance
We encourage customers to carefully review all product descriptions, dimensions, materials, images, and order details prior to completing a purchase. By placing an order, you confirm that all information provided is accurate and that the order is accepted as submitted.
Exceptional Circumstances
In the unlikely event that an issue arises with your order, you must contact Modern Mexico within 48 hours of delivery. Any inquiry will be reviewed on a case-by-case basis, and any resolution offered, if any, shall be determined solely at the discretion of Modern Mexico.
Discretion & Limitation of Remedies
Modern Mexico reserves the right, at its sole discretion, to refuse any return request, refund, exchange, cancellation, or replacement for any reason not expressly required by applicable law.
Any resolution offered shall be considered a one-time courtesy only and shall not constitute an admission of fault, obligation, or precedent for future orders.
Policy Acknowledgment
By completing a purchase on ModernMexico.com, you acknowledge and agree to this Final Sale Policy, as well as our Shipping Policy and Terms of Service.
RETURNS FAQS
What is your refund policy?
We gladly accept returns of unused, undamaged merchandise within 14 days of delivery. All eligible returns are subject to a $10 restocking fee to help cover the cost of careful packaging, inspection, and handling.
Please note that due to the fragile and one-of-a-kind nature of certain pieces—including sculptures, figurines, and fine art—these items are considered final sale and are not eligible for return or exchange. Other items ineligible for return are gift cards, sale/clearance items, and made-to-order items.
How do I initiate a return or exchange?
Simply get in touch with our customer service team, and we’ll guide you through the return process.
How long does it take to process a refund?
Refunds are processed within 5-7 business days once we receive the returned items. The amount will be credited back to your original payment method, but please note, the time it takes for the refund to appear in your account can depend on your bank or payment provider.